Frequently Asked Questions

Many of the everyday questions and problems that you may encounter can be solved by using the FAQ’s section and other tools offered in the Naxa Support Center. In order to search our FAQ database, please select from the below dropdown menu the model # or category of the product you are looking for. Once you have made your selection please click the search results and all available FAQ’s related to your selection will load below. If you may be unclear or need further clarification on a question you have read, please always feel free to contact our support department by email at [email protected].

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General FAQ’s

How long is the limited warranty for Naxa products?

Naxa Electronics Inc, warrants their products to the original purchaser ONLY, to be free from defects in materials and workmanship under normal use, for ninety (90) Days from the date of original purchase. Naxa agrees, at its option under the warranty period, to repair or replace the product if it is determined to be defective at no charge.

I received my product and there are missing accessories or parts, what do I do?

If the unit was tampered with or the packaging was opened when you purchased it, please return it to the place you have purchased it from. All new Naxa items, will be originally packaged, and will never be opened prior to the consumer purchasing it.

What is not covered by the warranty?

Warranty does not cover cosmetic damage, antennas, AC cords, cabinets, head band, ear-pads, or damage due to line power surges, connection to improper voltage supply or settings, misuse, mishandling, improper application, accident, acts of God, or attempted repair by an unauthorized service agent.

What do I need to send to have my merchandise repaired or replaced by warranty?

In order to have your merchandise repaired or replaced by warranty, you must send the unit PREPAID to NAXA ELECTRONICS, INC. 2320 E. 49TH STREET VERNON, CA 90058 In the original packaging or reasonable substitute to prevent damage and include: (1) PROOF OF PURCHASE, which must have a purchase date that falls in the warranty period specified in the Warranty card. (2) ALL ACCESSORIES that came with the product package must be sent along with the main unit. (3) A CASHIER’S CHECK OR MONEY ORDER payable to Naxa Electronics, Inc., depending on the unit for return shipping and handling. You must include your full name, shipping address and telephone number for our reference. No returned merchandise will be shipped back to a PO BOX. If returned merchandise is found to have no problem and/or does not include requirements (1), (2) and (3), it will be returned back to the customer.